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Three Fundamental Ways Customer Feedback Will Change In A Post-Coronavirus Era

Three Fundamental Ways Customer Feedback Will Change In A Post-Coronavirus Era

During the pandemic, everything has changed. From the way we communicate, work, shop, and travel. It’s only realistic, then, to assume that in a post-COVID-19 era, customers will change their habits. Both in terms of the way they research trips, travel, ...

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How to ask customers for travel reviews during COVID-19

How to ask customers for travel reviews during COVID-19

With everything that’s been going on, it might seem like a really inappropriate time to reach out to customers and ask them for a review. Especially if you’ve had to process a lot of refunds and cancellations. Times have certainly changed, but collecti...

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Announcing our new Trade Partner client - Cyplon Holidays

Announcing our new Trade Partner client - Cyplon Holidays

We’re absolutely thrilled to announce Cyplon Holidays as one of our latest clients to try our B2B Trade Partner Service Reviews solution! Our platform will enable them to collect verified reviews from travel agents, and build a better understanding of ho...

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5 key customer review statistics that highlight the importance of trust

5 key customer review statistics that highlight the importance of trust

Providing excellent customer service is tough. Service with a smile is no longer enough, as consumers are now more demanding than ever. That’s why reviews play a crucial part in your business. Both positive and negative reviews can help build trust and b...

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Should you respond to negative travel reviews?

Should you respond to negative travel reviews?

Negative reviews. They suck in any industry. Especially in travel. Back in the day, you may have received a phone call or an angry letter. Today, consumers have all the power, with the ability to ruin your reputation overnight, in a very public online spac...

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Top 5 genius ways to use travel reviews in your marketing strategy

Top 5 genius ways to use travel reviews in your marketing strategy

How can your travel company use reviews to stand out in a crowded market? We're glad you asked... Before we get started, did you know a whopping 88% of consumers now trust reviews just as much as personal recommendations? And that people also read up to 10 ...

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How travel reviews can help rebuild confidence for travellers

How travel reviews can help rebuild confidence for travellers

To say that coronavirus has affected the travel industry would, quite frankly, be a huge understatement. We’ve seen travel companies, big and small, restructure, make redundancies, and cut budgets to fight for survival in this new era. One positive to co...

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TrustedTrip CEO Chris Brown speaks to TravelMole about our new solution

TrustedTrip CEO Chris Brown speaks to TravelMole about our new solution

Our CEO & Co-founder, Chris Brown was recently invited to chat with TravelMole’s Graham McKenzie about our Service Reviews solution and how it can help the travel industry. Topics up for discussion included fake reviews, recent tech developments, and chan...

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Our FREE Travel Service Review Solution is now live

Our FREE Travel Service Review Solution is now live

We’re super excited to announce that today, we’re officially launching our FREE Service Review solution! After witnessing the devastating effects of Covid-19 within the sector, we wanted to create a cost-effective platform for fellow travel companies, ...

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Five key ways we’re unique to other travel review sites (Infographic)

Five key ways we’re unique to other travel review sites (Infographic)

Travel reviews are essential for your website, as consumers now demand access to instant feedback in order to help them make their ultimate purchasing decisions online. So, how do you choose a travel review site partner to help you offer that functionalit...

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We're celebrating World Travel Industry Day!

We're celebrating World Travel Industry Day!

Last week, we spotted a LinkedIn post from Danny Waine, Commercial Manager at HHD, Director at Institute of Travel & Tourism (ITT) and Vice-Chair of ITT E&T, promoting World Travel Industry Day. Danny named today, Thursday 26th March (which is Make Up ...

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Top positive coronavirus travel industry news stories this week

Top positive coronavirus travel industry news stories this week

With the industry battling against coronavirus, it can be easy to feel defeated and worried about the future. Here at TrustedTrip, we like to think positive! So, we've rounded up the top positive news stories from this week to share with you all, in the ho...

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Trusted travel industry news sources for coronavirus updates

Trusted travel industry news sources for coronavirus updates

As the weeks go by, news updates regarding the coronavirus and its effects on the travel industry are everywhere, but not all news sources are created equal. During this time, it’s important to stay on top of verified news updates regarding travel, so ...

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The importance of customer reviews for your travel business

The importance of customer reviews for your travel business

It’s no surprise that the travel industry has become increasingly competitive over the past decade. In this digital age, we've seen the rise of social media and travel influencers, online travel comparison sites, and instant sharing. What does all this m...

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